Social media and e-mail have enriched communication between people. Everyone is available at any time of the day, so that we no longer have to postpone any venting until the next day. In addition, organisations have become ‘flatter’: employees are just one button away from the highest management body.
On the one hand this is convenient. We have become fused with it. But it is obvious that all that digital convenience also carries risks. A significant part of today’s reports has something to do with social media or digital communication. Confidential counsellors and complaints committees have their hands full.
Think of digital bullying, the declaration of love late in the evening, after a few glasses of wine, that can’t wait until morning, the all-too short and therefore misunderstood e-mail, case management via WhatsApp… not to mention discrediting managers, teachers or even complete organisations via Twitter.
It is therefore remarkable that codes of conduct and complaints procedures rarely pay attention to digital (mis)behaviour. In-service training focuses on the concrete consequences of the use of digital communication for the work of the confidential counsellor. Bureau De Vertrouwensperson (Office of Confidential Advisors) can draw on a rich source of true casuistry, so that the actual practice is always within reach.
Confidential advisors who have completed the basic training or who have acquired the required basic knowledge in another way.