The theory is simple: confidential counsellors are not concerned with reports of labour conflicts, unless there also appears to be undesirable behaviour. In practice, however, it’s usually more unmanageable and often results in dilemmas that are high in the top 10 of many a confidant.
A considerable number of reports, perhaps even the majority, are close to the line between behaviour and labour disputes. The person making the report often talks about ‘intimidation’. It’s a subjective concept, but intimidation is definitely an unwanted form of aggression and violence. So, in that sense, the person making the report is ‘right’.
Confidential advisors, and also very experienced complaints committees, regularly struggle with this.
This training attempts to help bring clarity in dealing with this, on the basis of actual real-life, relevant casuistry from our office, and the reality of what we do. We are attempting to answer the question of where the dividing line now lies between ‘task conflict’ and ‘treatment conflict’. In addition, we address the question of how to deal with reports that are borderline. Will the confidential counsellor join in a conversation with a supervisor, who is primarily concerned with a task conflict but where the person who made the report fears that he or she will be intimidated (again) by that supervisor? And what are the risks?
Vertrouwenspersonen die de basisopleiding hebben afgerond, dan wel op een andere wijze de benodigde basiskennis hebben verkregen.