On the basis of the so-called “Quality Act”, which was introduced in 1998, schools are obliged to appoint a confidential advisor or internal contact person. The substantive interpretation thereof is, for the rest, not regulated by legislation. This means that, in practice, there appears to be a great deal of uncertainty regarding the role, tasks and position of the internal contact person. Also the relationship with the external counsellor, when present, is often not clearly formulated. It’s a shame, because the internal contact person can play an essential role in the easy handling of concerns and complaints, and this can often prevent any further escalation.
In this training course, consisting of two parts during the day, all aspects of the work of the internal contact or confidential advisor will be dealt with clearly and concretely. The relevant laws and regulations will be discussed, and you will get a clear picture of the (limits of the) tasks and the ‘do’s and don’ts’. Moreover, the question of what the term ‘confidential’ means in the practice of secondary education will be discussed. Upon following the training, you will have a solid knowledge base to properly fulfil the role of internal contact or confidential advisor.
Teachers who play the role of internal contact or confidential advisor, or who otherwise have to deal with complaint handling within primary education on the grounds of their position within education.
During the first part of the day, the emphasis will be on knowledge transfer. The legal frameworks (Working Conditions Act, quality law, reporting and declaration obligation) will be discussed, in a nutshell. However, in the second part of the day, the theory will be directly linked to practice, with attention given to conversations and actual real-life case studies. If they wish, participants can introduce cases in advance. Based on real case studies, we will practice ‘weighing’ reports. The position of the internal contact person within the total safety policy will also be discussed.